Troubleshooting common crawl problems, Contacting google for work support – Google Search Appliance Getting Started Guide User Manual
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Troubleshooting common crawl problems
If you encounter problems with the crawl, check
in Administering
Crawl for information about how to troubleshoot for common problems.
For information about how many URLs have been crawled and how many errors were encountered, go to
the Index > Diagnostics > Index Diagnostics (Previous to Version 7.2: Status and Reports > Crawl
Diagnostics) page. To see all URLs, make sure that you select the default_collection.
To enter a URL and to see if the GSA can fetch it, go to the Content Sources > Diagnostics > Real-
time Diagnostics (Previous to Version 7.2: Status and Reports > Real-time Diagnostics) page. The
information on this page is useful for diagnosing firewalls and proxy configurations.
For additional help, you can also search th
Contacting Google for Work Support
If, after checking the documentation and searching the group, you still have an issue that you cannot
resolve, you can contact Google support through th
Enabling support to connect to your GSA
In the event that Google support needs to look at your configuration or diagnostic information, you can
enable support to access your GSA through the Admin Console by using the Administration > Remote
Support page, shown in the following figure.
Version 7.2