Belkin Home Base F5L049 User Manual

Page 33

Home Base

sections

table of contents

TroUBlesHooTInG

Unable to select a disk for backup

1 .

The backup function of Home Base supports FAT16-, FAT32-, and

NTFS-formatted disk drives only.

Detection problems on machine with multiple active network interfaces
When multiple network interfaces are on a computer, sometimes

Windows operating systems have issues with discovery over the

network properly. In this case, from the Home Base Control Center, click

on “Tools > Options”, “Refresh Options”, and then enter a broadcast

address compatible with each network interface (for example, enter

255.255.255.0 for 172.16.XXX.XXX, etc.). By doing this, the Windows

problem can be avoided.

Unreliable operation

1 .

Did you install any software just before your trouble occurred? The

software may be causing a problem. Remove the software you

installed and reinstall it.

2 .

Does the same problem occur after rebooting your PC? Rebooting

the PC may solve the problem.

resetting Home Base to factory Defaults
You can often resolve issues by resetting Home Base to factory-default

settings and running the setup software again. To reset Home Base to

factory defaults, unplug the power, and push and hold the reset button

down (you will need to use a paper clip or something small to hold it

down) on the bottom side of Home Base. Plug the power back into

Home Base while you are still holding down the reset button. When all of

the LEDs light up on Home Base (after about 4–5 seconds), let go of the

button. Home Base is reset to factory defaults.

Device Troubleshooting
If a device is visible in Control Center, but you cannot connect to it, your

firewall may be blocking the connection. During installation, Control

Center configures the Windows firewall to enable Home Base to operate

properly. But if you are running a third-party firewall, you may need to

specify settings to open a port and enable operation of the Home Base

and Control Center. For information on how to do this with several types

of popular firewalls, see the “Firewalls” section.

Printer Troubleshooting
When sharing a printer, the correct driver must be selected in the Device

Properties’ “Connections” tab. For more information, see the “Printer

Connection Properties” section.

VPn Troubleshooting
Home Base may not work with VPN (Virtual Private Network) as VPN

filters the connection between the computer and other network devices.

If you have VPN enabled and Home Base does not work, please turn off

the VPN connection.