Belkin Home Base F5L049 User Manual

Page 32

Home Base

sections

table of contents

TroUBlesHooTInG

General Troubleshooting

If you are having issues, be sure to try these general tips first:

Make sure the Home Base Control Center Software is the latest

version, and the Home Base Firmware is the latest version.

Software and Firmware updates are available on Belkin’s website at

http://www.belkin.com.

Control Center can’t find a Home Base

1 .

Is the product turned on? The AC adapter may be unplugged.

Check that the Power LED is lit.

2 .

Is the Link LED lit? If the Link LED is not turned on, it may not be

connected properly. Try rerunning the Home Base Setup Wizard

and configuring the wireless settings again (or try another network

cable if you are using a wired connection).

3 .

Make sure your computer’s wireless adapter and/or access point

is configured properly and note the configuration settings, paying

special attention to the wireless mode, SSID or network name, and

WEP/WPA/WPA2 security, so you can configure your Home Base

product to the same wireless settings.

4 .

Make sure you have a good wireless signal from the wireless

access point or router to your computer and to Home Base, that

Home Base is within range, and that it is away from metal objects

and devices that generate radio interference (like Bluetooth

devices, cordless phones, and microwave ovens).

5 .

Is the network cable connected properly? The network (LAN)

cable may be unplugged or have bad contacts. Verify the cable

connections.

6 .

Is your computer on the network? If your computer is networked,

try to see if you can connect to other network computers or if

you can browse the Internet. Verify that the network is working

properly.

Disks not appearing in Windows Explorer or Mac OS X Finder,

other devices not appearing in Control Center

1 .

Is the USB cable connected properly? The USB cable may be

unplugged or have bad contacts. Verify the cable connections.

2 .

Is the USB disk-drive format supported? Home Base supports

FAT16-, FAT32-, and NTFS-formatted disk drives only. If you have

a disk you want to connect that has a different file format, you can

still connect to it in Network USB Mode, or you can reformat the

disk to FAT32 or NTFS and use it in Network Storage Mode.

note: Refer to the FAQ page of this manual for more information.