PureFlow AirDog FP-150 - 6.0L Ford 2003-2007 - Manual (Page 25)

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SELLER hereby provides the following limited warranty as to description, quality, merchantability, fitness for
the PRODUCT’S purpose, productiveness, or any other matter of SELLER’S PRODUCT sold herewith. The
SELLER shall be in no way responsible for the open use and service of the PRODUCT and the BUYER hereby
waives all rights other than those expressly written herein. This Warranty shall not be extended or varied except
by a written instrument signed by SELLER and BUYER.
IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT, THE BUYER MAY
PROMPTLY RETURN THE PRODUCT, IN A NEW AND UNUSED CONDITION, WITH A DATED
PROOF OF PURCHASE, TO THE PLACE OF PURCHASE WITHIN THIRTY (30) DAYS FROM THE
DATE OF PURCHASE FOR A FULL REFUND. THE BUYER AGREES THAT THE INSTALLATION OF
THIS PRODUCT CONFIRMS THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND
ACCEPTS THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Warranty Procedure
In the unlikely event a warranty appears as if it may be warranted, the following steps are taken:
1 The customer discussed the symptoms of the problem with a PureFlow AirDog Technician. The
customer is to have the system Serial Number and Model Number available for the Technician
when the call is made. This will expedite all steps of the process.
2 The customer performs any and all tests requested by the PureFlow AirDog Technician. This is done
to isolate the potential problem while eliminating potential installation or maintenance related
issues,
3 If the PureFlow AirDog Technician determines based on the customer feedback concerning the
requested testing that system may be at fault, the customer is advised that all returned pumps
are tested upon arrival and should this returned pump perform at design criteria upon arrival,
the customer will be charged a $50.00 fee.
4 The PureFlow AirDog Technician will first request the customer’s phone number in the event the
phone call is accidentally disconnected and then transfer the customer to a PureFlow AirDog
Customer Service Representative. Should a Customer Service Representative not be available,
the Technician will offer the Customer the option to hold, call back, or receive a return call.
5 The PureFlow AirDog Customer Service Representative will check to determine if the customer’s
Warranty Registration Card is on file.
a. If no Warranty Registration is found, the customer will be required to supply the original
purchase receipt showing the purchase date.
b. If no Warranty Registration is found, the customer will be advised of the options should the
system in question is out of the default warranty period (1 year).
6 The PureFlow AirDog Customer Service Representative will request the customer information,
including: Name, Address, Phone Number, Model Number, Serial Number, Year / Make / Model
of vehicle, Name of Dealer purchased from, Purchase Date, Description of Problem, Customers’
understanding of the resolution, and customer credit card information.
7 PureFlow AirDog will cover Ground Shipping charges to ship the replacement unit and will include a
prepaid shipping label for the return of the defective unit. Any additional items ordered at the
time of the replacement shipment will include their portion of the shipping cost.
8 A period of 15 Calendar Days from the time of shipment is provided for the receipt of the defective
unit at the PureFlow AirDog facility. Failure to return ship the defective unit to arrive within the
defined time period will result in a charge of $250.00 against the customer’s credit card as the
purchase cost of the defective unit.
PFT Bulletin No. ADI-F0307-P-100/150 Revised July 24, 2014