Philips Blu-ray Surround Base HTB3525B 2.1 CH Integrated subwoofer Bluetooth® and NFC HDMI ARC Blu-ray Disc playback - Manual (Page 33)

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9 Troubleshooting
Warning
• Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at www.
philips.com/support.
Main unit
The buttons on the Blu-ray Surround Base do
not work.
• Disconnect the Blu-ray Surround Base
from the power supply for a few minutes,
then reconnect.
• Make sure that the touch buttons surface
is not in contact with any conductive
material, like water drop, metal, etc.
Picture
No picture.
• Make sure that the TV is switched to the
correct source for the Blu-ray Surround
Base .
No picture on a TV connected through HDMI.
• Make sure that you use a High Speed
HDMI cable to connect the Blu-ray
Surround Base and TV. Some Standard
HDMI cables do not display properly for
some images, 3D video, or Deep Color.
• Make sure that the HDMI cable is not
faulty. If it is faulty, replace it with a new
cable.
• Press and then 731 on the remote
control to restore the default picture
resolution.
• Change the HDMI video setting, or wait
for 10 seconds for auto recovery (see
'Picture and video settings' on page 23).
Disc does not play high-definition video.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
• Use an HDMI cable to connect to the TV.
Sound
No sound from Blu-ray Surround Base .
• Connect the audio cable from your Blu-
ray Surround Base to your TV or other
devices. However, you do not need a
separate audio connection when the Blu-
ray Surround Base and TV are connected
through an HDMI ARC connection.
• Set up the audio for the connected device
(see 'Set up the audio' on page 12).
• Reset your Blu-ray Surround Base to
its factory settings (see 'Restore default
settings' on page 24), and then switch it off
and switch on again.
• On your Blu-ray Surround Base , press
SOURCE repeatedly to select the correct
audio input.
Distorted sound or echo.
• If you play audio from the TV through the
Blu-ray Surround Base , make sure that the
TV is muted.
Audio and video are not synchronized.
• 1) Press . 2) Press the Navigation
buttons (left/right) to select [Audio
sync], and then press OK. 3) Press
the Navigation buttons (up/down) to
synchronize the audio with the video.