BT SYNERGY 4500 - Manual (Page 88)

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Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 53. Always keep a note
of the new PIN code in a safe place.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 55.
• The caller may have withheld their number.
• An exact name/number match was not found in your phonebook. Check that you have
stored the full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Synergy 4500 base and you can register
your BT Synergy 4500 handset to up to 4 bases. Check that you have not exceeded the
limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid
interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if
you still experience problems.
Base charging light not working
• Try cleaning the charging contacts on the base.
• Check that the mains power is correctly connected.
Help