Lenovo ThinkPad Reserve Edition User Manual

Page 58

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is
necessary to fix the problem.

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to
provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.

The following items are not covered:

v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note:

All warranted parts contain a 7-character identification in the format
FRU XXXXXXX

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires,
go to http://www.lenovo.com/think/support, and click Warranty, then
follow the instructions on the screen.

For the terms and conditions of the Lenovo Limited Warranty that applies to
your Lenovo hardware product, see Chapter 3, "Warranty information" in
Safety and Warranty Guide included with your Lenovo hardware product.

If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:

v Machine Type and Model

v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

Getting help and service

ThinkPad

Reserve Edition Service and Troubleshooting Guide