Lenovo ThinkPad Reserve Edition - Manual (Page 12)

Executive class services included with every ThinkPad Reserve Edition
v Executive support staff:
Your specially trained support team will answer your calls 24 hours per
day, no matter where in the world you call from. No answering machines,
no phone menus, no hassles. When you need to call your support team,
press the blue ThinkVantage button. The welcome screen opens letting you
know the support phone number.
Note: You can also use the ThinkVantage button to interrupt the startup
sequence of your computer and start the Rescue and Recovery
™
workspace, which runs independently of the Windows operating
system and is hidden from it.
v Personal Welcome Service:
At your discretion, your Executive Support Staff will assist you in
customizing your personal settings, optimizing system and data security
features, and migrating data from your old computer.
v Fast and convenient on-site warranty support:
In most major metropolitan areas throughout the world, on-site warranty
service will be provided within 4 hours. In most other locations, on-site
service will be provided by the end of the next business day. Conveniently
included for three years from time of purchase.
v Blue button instant access:
You may prefer to instant-message (chat) with your Executive Support Staff,
even allow them to share your desktop remotely during advanced support
activities. Anytime, anywhere you have Internet access, at the touch of a
button.
Finding information
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ThinkPad ® Reserve Edition Service and Troubleshooting Guide