Attero Tech InBox/OutBox - Manual (Page 21)

InBox / OutBox
User Manual
 Attero Tech LLC 2010 Page 16 614-00005-04
5 – Troubleshooting
Listed below are some common problems and possible cures.
No communication
o Ensure Ethernet cable is plugged in correctly to unit.
o Ensure Ethernet cable is correctly plugged into an Ethernet switch.
o Ensure port used on the Ethernet switch is PoE enabled and the switch has the corresponding port enabled.
o Check the Ethernet switch indicator lights show correct PoE and link status.
No transmitted audio
o Ensure audio source is powered, is correctly connected to the correct input and producing an audio signal.
o Ensure phantom power and mic line switches are set correctly (InBox X2 and InBox M3 only).
o Ensure an InBox is being used.
o Ensure correct audio channels are placed in the transmit bundle.
o Ensure bundle has a number that is correct for its type (multicast bundles should be 1-255).
o Ensure the device setup is correct and in particular, that the input(s) have not been muted.
o
No received audio
o Ensure an OutBox is being used.
o Ensure bundle to be received is being transmitted correctly.
o Ensure correct bundle number is being received.
o Ensure required bundle is allocated the correct channel numbers (33 through 40).
o Ensure the device setup is correct and in particular, that the output(s) have not been muted.
o Ensure audio destination is powered, correctly connected to the correct output, and functioning properly.