Pathway Rooms Design and Operations Guide - Manual (Page 5)

Pathport Rooms – Operations, Maintenance and Design – Page 5
Troubleshooting
Please remember Rooms is a signal distribution system. The vast majority of
problems that arise lie with the control console or the equipment at the other end,
rather than the wiring in between. Before attempting the recommendations
below, ensure that the controller and the end equipment are powered up,
configured and functioning correctly.
1. Lights or other equipment come on in unexpected or undesired places.
a. Ensure that all moving or temporary walls are properly closed for this
particular room configuration, the manual room-combine switches are set
correctly, and that the contact closure modules are undamaged and
properly engaged.
b. If an oversight in the original channel assignments is suspected,
contact the original installer or integrator for correction.
2. The Rooms Control Module appears to be frozen.
a. The Control Module is able to auto-recover from errors. Do NOT
manually reboot the server by cycling the power.
3. The input and output Pathport nodes don’t appear to be on.
a. Rooms systems typically employ Ethernet switches with a Power-over-
Ethernet capability. Ensure the switch is on and follow the switch
manufacturer’s instruction to ensure PoE is active.
b. Contact your installer or integrator to test the wiring between the switch
and the nodes.