Sony PCG-SRX99K - Manual (Page 202)

Troubleshooting the Mouse and Touchpad
Why doesn't the computer recognize the USB mouse?
 Make sure the mouse is securely plugged into the USB port. See Connecting a mouse or keyboard for more
information.
 You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD to install
the drivers. See
Using the Application Recovery CD(s) for more information.
Why doesn't the pointer move when I use the USB mouse?
 Make sure another mouse was not installed.
 You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD(s). See
Using the Application Recovery CD(s) for more information.
 If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer.
 If you still cannot use the pointer, restart the computer. You can restart the computer three different ways.
 Press the Windows key , and press U. When the Shut Down Windows window appears, press R to
select Restart, and press Enter.
 Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Security window appears, press the
Right Arrow key to select Shut Down, and then press Enter. Use the Down Arrow key to select
Restart, and press Enter.
 Press and hold the power button. When the computer shuts down, press the power button again to restart
the computer.
Why doesn't the touchpad work?
 You may have disabled the touchpad without connecting a mouse to the computer. See Customizing the touch pad
for more information.
 Restart the computer to activate the touchpad again.
 If your touchpad is interpreting a single tap as a double-click, adjust the button assignments. Follow these steps:
1. Press the Windows key . The Start menu appears.
2. Press the Up Arrow key to select Programs, and press Enter.
3. Press the Up Arrow key to select Sony Notebook Setup, and press Enter. A submenu appears with
Sony Notebook Setup preselected.
4. Press Enter. The Sony Notebook Setup dialog box appears.
5. Press the Right Arrow key to select the Touchpad tab, and press Alt+S simultaneously. The Mouse
Properties dialog box appears.
6. Make sure the Buttons tab is selected, and press the Up Arrow key and Down Arrow key to
change the button assignments. Press the Tab key to move between shortcut menus.
7. Press Enter to save your changes and close the dialog box.
 If you are still experiencing problems, make sure another mouse was not installed.
 You may need to use your Application Recovery CD(s) to reinstall the mouse drivers. See Using the Application
Recovery CD(s) for more information.
Why doesn't the pointer move when I use the touchpad?
 Try restarting your computer. Follow these steps: Page 202