Troubleshooting your avaya 1220 ip deskphone, Virtual office – Avaya 1220 User Manual
Page 156
Troubleshooting Your Avaya 1220 IP Deskphone
156
Troubleshooting Your
Avaya 1220 IP Deskphone
This section provides basic information about troubleshooting your
Avaya 1220 IP Deskphone if Virtual Office causes a problem. For
additional help, see
“Avaya recommends that you install your IP
Deskphone away from direct sunlight.” on page 21
Virtual Office
lists error messages and describes actions to
correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed
message
Probable cause
Action
Busy, try again
Remote IP Deskphone
is active (not idle).
Wait for remote
IP Deskphone to
become idle and try
again.
ACD is logged on.
Log off ACD
IP Deskphone before
you initiate Virtual
Office from another
IP Deskphone.
Make Set Busy is
inactive on ACD
IP Deskphone.
Configure Make Set
Busy active on ACD
IP Deskphone.