Nikon Super Coolscan LS-5000 - Coolscan V User Manual

Page 66

Problem

Possible cause

Computer does not

recognize scanner

(continued)

• Other USB devices are connected and turned on

Disconnect the other USB devices. If the scanner is connected via a
USB hub, adapter, or extension cable, disconnect the scanner and re-
connect it directly to the computer. If this does not solve the problem,
uninstall all software that uses the USB interface and reinstall Nikon
Scan.

• USB interface is not compatible

Confi rm that Nikon Scan supports the USB expansion board or card
(or, in the case of built-in USB ports, the make of computer).

• USB 2.0 expansion board or card is not correctly installed

Check the documentation provided with the USB 2.0 expansion board
or card.

• Scanner device driver is missing or corrupted (Windows only)

Check that the device driver is correctly installed. For more informa-
tion, see the Nikon Scan Reference Manual.

• Nikon Scan is not correctly installed

Uninstall and reinstall Nikon Scan. For more information, see the
Nikon Scan Reference Manual.

5, 22

10, 15,

—

66–67

10–19

62–64

Can not insert fi lm

• Film can not be used in SA-21 or MA-21

Make sure that the type of fi lm is appropriate to the adapter used.

SA-21 cannot be

removed from

scanner

• Film is still in adapter

Eject the fi lm using the eject button in the scan window.

• Adapter is not fully inserted in scanner

Make sure the adapter is seated in the connectors at the rear of the
adapter slot.

Film jams in SA-21

• Film can not be used in SA-21

Use fi lm that can be scanned in the SA-21, or purchase an optional
holder or adapter appropriate to the type of fi lm used. For informa-
tion on removing jammed fi lm, see “Film Feed Errors (SA-21).”

58–59
60–61