Spektrum SPMAR6310 - Manual (Page 13)

EN
13
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or
service. Once assembly, setup or use of the Product has been started, you must contact
your local distributor or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any assistance. For questions
or assistance, please direct your email to [email protected], or call
877.504.0233 toll free to speak to a Product Support representative. You may also find
information on our website at www.horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the Horizon Online
Service Request submission process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com under the Support tab.
If you do not have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be comple-
ted and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You must include this request
with your item submitted for service. Non-warranty service estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our website http://www.horizon-
hobby.com/Service/Request/.