Samsung UN110S9VFXZA - Manual (Page 29)

07. Troubleshooting and
Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible
problems and solutions. Also, review the Troubleshooting Section in the
e-Manual. If none of the troubleshooting tips apply, visit www.samsung.
com/support or call Samsung Customer Service at 1-800-SAMSUNG (1-
800-726-7864).
Issues Solutions and Explanations
Flickering and Dimming Try disabling some of the TV's energy efficiency features.
Disable Energy Saving (System > Eco Solution > Eco
Sensor) and/or Energy Saving (System > Eco Solution >
Energy Saving) and check again.
Screen Color is Not
Correct Run a Self Diagnosis Picture Test (Support > Self
Diagnosis > Picture Test).
If the picture problem is caused by the TV, the problem
should be visible in the Picture Test. If the problem is not
visible, next confirm that the TV's video input ports are
connected to the correct external video device output
ports and that none of the connections are loose.
Finally, if possible, test your external video devices by
connecting them to another TV.
Screen Brightness Adjust the following settings:
Navigate to Picture and adjust Backlight, Contrast,
Brightness, Sharpness, Color, Tint (G/R) and other
picture quality adjustment settings.
Blurred Images Turn on Auto Motion Plus (Picture > Picture Options >
Auto Motion Plus).
Issues Solutions and Explanations
Unwanted Powering
Off Check if Sleep Timer (System > Time > Sleep Timer) has
been enabled. Sleep Timer automatically turns off the
TV after an amount of time that you select. If the Sleep
Timer has not been enabled, see if No Signal Power Off
(System > Eco Solution > No Signal Power Off) or Auto
Power Off (System > Eco Solution > Auto Power Off)
has been enabled. No Signal Power Off turns off the TV
if no signal has been received by the TV for a specified
period time. Auto Power Off turns off the TV if there
has been no user input in four hours.
Trouble Powering On Confirm that the power cord is connected and that the
remote has live batteries and is functioning correctly. If
the power cord is connected properly and the remote
control is operating normally, there might be a problem
with the antenna cable connection or the cable/
satellite box might not be turned on. Check the antenna
connection or turn on the cable/satellite box.
Cannot Find a Channel Re-run Setup (Go to MENU > System > Setup) or run
Auto Program. (Go to MENU > Broadcasting > Auto
Program).
‐ For detailed troubleshooting information, watch the troubleshooting
videos at www.samsung.com/spsn.
English - 28 English - 29
[UN110S9VF-ZA]BN68-06328B-00ENG.indb 29 2014-05-28 10:43:39