American Dryer Corp. SL20 User Manual

Page 14

113191-2

ERVICE

ARTS

NFORMATION

____

Service _________________________________

Service must be performed by a qualified trained technician,
service agency, or gas supplier. If service is required, contact
the reseller from whom the ADC equipment was purchased.
If the reseller cannot be contacted or is unknown, contact the
ADC Service Department for a reseller in your area.

Note

When contacting the ADC Service Department, be

sure to give them the correct model number and
serial number so that your inquiry is handled in an

expeditious manner.

Parts ___________________________________

Replacement parts should be purchased from the reseller
from whom the ADC equipment was purchased. If the reseller
cannot be contacted or is unknown, contact the ADC Parts
Department for a reseller in your area. Parts may also be
purchased directly from the factory by calling the ADC Parts
Department at (508) 678-9000 or you may FAX in your order
at (508) 678-9447.

Note

When ordering replacement parts from the ADC

reseller or the ADC factory be sure to give them the
correct model number and serial number so that

your parts order can be processed in an expeditious manner.

ARRANTY

NFORMATION

________

Returning Warranty Cards _____________

Before any dryer leaves the ADC factory test area, a warranty
card is placed on the back side of the main door glass. These
warranty cards are intended to serve the customer where we
record the individual installation date and warranty information
to better serve you should you file a warranty claim.

If a warranty card did not come with your dryer, contact the
ADC Warranty Department or the ADC Service Department at
(508) 678-9000.

Important

A separate warranty card must be completed and

returned for each individual dryer.

Note

Be sure to include the installation date when returning

the warranty card(s).

Warranty _______________________________

For a copy of the ADC commercial warranty covering your
particular dryer(s), contact the ADC reseller from whom you
purchased the equipment and request a dryer warranty form.
If the reseller cannot be contacted or is unknown, warranty
information can be obtained from the factory by contacting
the ADC Warranty Department at (508) 678-9000.

Note

Whenever contacting the ADC factory for warranty

information, be sure to have the dryer’s model
number and serial number available so that your

inquiry can be handled in an expeditious manner.

Returning Warranty Parts _____________

AllL dryer or parts warranty claims or inquiries should be
addressed to the ADC Warranty Parts Department. To
expedite processing, the following procedures must be
followed:

No parts are to be returned to ADC without prior written
authorization (“Return Material Authorization” [R.M.A.]) from
the factory.

Note

An R.M.A. is valid for only thirty (30) days from date of

issue.

The R.M.A. issued by the factory, as well as any other
correspondence pertaining to the returned part(s), must be
included inside the package with the failed merchandise.

Each part must be tagged with the following information:

• Model number and serial number of the dryer from which

part was removed.

• Nature of failure (be specific).

• Date of dryer installation.

• Date of part failure.

• Specify whether the part(s) being returned is for a

replacement, a credit, or a refund.

Note

If a part is marked for a credit or a refund, the invoice

number covering the purchase of the replacement
part must be provided.

Warranty tags (ADC P/N 450064) are available at “no charge”
from ADC upon request.

The company returning the part(s) must clearly note the
complete company name and address on the outside of the
package.

All returns must be properly packaged to ensure that they are
not damaged in transit. Damage claims are the responsibility
of the shipper.

Important

No replacements, credits, or refunds will be issued

for merchandise damaged in transit.

All returns should be shipped to the ADC factory in such a
manner that they are insured and a proof of delivery can be
obtained by the sender.

Shipping charges are not the responsibility of ADC. All returns
should be “prepaid” to the factory. Any “C.O.D.” or “COLLECT”
returns will not be accepted.

Important

No replacements, credits, or refunds will be issued if

the claim cannot be processed due to insufficient
information. The party filing the claim will be notified

in writing, either by “FAX” or “CERTIFIED MAIL – Return
Receipt Requested,” as to the information necessary to
process claim. If reply is not received by the ADC Warranty
Department within thirty (30) days from the FAX/letter date,
then no replacements, credits, or refunds will be issued, and
the merchandise will be discarded.