Samsung DVD-H1080R-XAA - Manual (Page 63)

English _63
REFERENCE
Troubleshooting
Before requesting service, please check the following.
Problem Action Page
No operations can be
performed with the
remote control.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset
it. Reinstall batteries and try to operate the remote control again.
P5
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
P8
The
icon appears on
screen.
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out of
range.
Disc Menu doesn’t appear. • Check if the disc has a Menu.
Play mode differs from
the Setup Menu
selection.
• Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
P44~59
The screen ratio
cannot be changed. • The Screen Ratio is fixed on your DVDs.
P52~53
No audio.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
P50~51
The screen is blocked
• Press the button (on the front panel) for more than 5 seconds with
no disc inside. All settings will revert to the factory settings.
P19
Forgot password
• Press the button (on the panel) for more than 5 seconds with no disc
inside. All settings including the password will revert to the factory
settings. Don't use this unless absolutely necessary. P55
If you experience other
problems.
• Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow the
procedure once again.
• If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
The picture is noisy or
distorted
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
P4
No HDMI output.
• Check if the Video output is set to HDMI.
• Check the connection between the TV and the HDMI jack of DVD player.
• See if the TV supports this 480p/720p/1080i/1080p DVD player.
P12~13
Abnormal HDMI output
screen.
• If snow noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
P12~13
HDMI output Jitter.
• Check if your TV is setup correctly.
• Screen Jitter may occur when frame rate is converted from 50Hz to
60Hz for 720P/1080i/1080p HDMI (High Definition Multimedia Interface)
Output.
• Please refer to the user’s manual of your TV.
P56