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Before contacting a service centre – Samsung EC-NV7ZZBBA-US User Manual

Page 66

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Before contacting a service centre

Colour of image is different to the original scene
ϏWhite balance or effect setting is incorrect

Ɗ Select appropriate White balance and effect

Images are too bright
ϏExposure is excessive

Ɗ Reset exposure compensation

No image on external monitor
ϏThe external monitor has not been connected properly with the camera

Ɗ Check the connection cables

ϏThere are incorrect files in the memory card

Ɗ Insert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show
ϏCable connection is incorrect

Ɗ Check the connection

ϏThe camera is off

Ɗ Turn the camera on

ϏThe operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS Mac

OS 9.0 ~ 10.4. Alternatively the PC does not support USB

Ɗ Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.0 ~ 10.4 to PC that

supports USB

ϏThe camera driver is not installed

Ɗ Install a [USB Storage Driver]

The images are unclear
ϏA picture was taken the subject without setting an appropriate macro mode

Ɗ Select an appropriate macro mode to take a clear image.

ϏTaking a picture beyond the flash range

Ɗ Take a picture within the flash range

ϏThe lens is smudged or dirty

Ɗ Clean the lens

The flash does not fire
ϏFlash off mode has been selected

Ɗ Dis-engage flash off mode

ϏThe camera mode can't use flash

Ɗ Refer to the FLASH instruction (p.28)

Incorrect date and time is displayed
ϏThe date and time have been set incorrectly or the camera has adopted the

default settings

Ɗ Reset the date and time correctly

The camera buttons do not operate
ϏCamera malfunction

Ɗ Remove/re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera.
ϏIncorrect memory card format

Ɗ Re-format the memory card

The images don't play back
ϏIncorrect file name (Violation of DCF format)

Ɗ Do not change the image file name

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