Sol GreenWay Solar Path Lighting - Manual (Page 19)

19 MKTG-IM-GWY-03-EN-0513
Installation Manual | Greenway ® Solar LED Path and Trail Lighting System
3.3 Troubleshooting Chart
Problem Possible Cause Solution
Light does not illuminate. 1. The battery is discharged.
2. The battery is bad.
3. The LED fixture is bad.
4. The fuse is blown.
5. The controller is bad. 1. Charge the battery.
2. Replace the battery.
3. Replace the LED fixture.
4. Replace the fuse.
5. Check the controller.
1. Light does not stay on for the
expected period of time.
2. Light turns on at dusk but
does not turn on again at
dawn (split run time).
3. Light does not operate every
day. 1. Low battery voltage, caused
by inclement weather.
2. Low battery voltage, caused
by shading of the solar panel.
3. The battery is bad. 1. Allow for two to three days of
consecutive sunny weather to
charge the battery pack.
2. Clear tree branches and other
obstructions from the vicinity of
the solar panel.
3. Replace the battery.
Fuse blows repeatedly. 1. There is a short circuit in the
wiring. 1. Check all system wiring for a
short circuit.
Battery voltage is less than 9.0
volts. 1. The controller is bad.
2. The battery is bad. 1. Check the controller.
2. Replace the battery.
In-Warranty Service Instructions
A Returned Merchandise Authorization (RMA) number must be obtained from Sol Inc. before equipment
can be returned for repair or replacement under warranty.
We require the following information before we can issue an RMA number:
• Controller Number for the product being returned
• Serial Number of the product being returned
• Work Order Number (located inside the battery box)
• A description of the problem
• The address to which the repaired or replaced product is to be shipped
Equipment being returned must be properly packaged to protect it from damage during shipment.
Shipping costs and insurance to Sol Inc. are the responsibility of customer.
Upon verification of failure due to defects in materials or workmanship, we will either repair or replace the
product at our discretion. The customer will be responsible for all shipping and handling charges for any
equipment that is sent to Sol Inc. in error (no definable problems).