Telenav for Sprint Supported Devices: v5.0 for Palm Treo 700p, Treo 755p - Manual (Page 41)

© TELENAV, INC. 2003-2007 PAGE 41 OF 43
Password needs 4 digits
You must provide a four digit personal identification number (PIN) along with your carrier mobile number to log into
TeleNav GPS Navigator.
Phone number needs 10 digits
Enter the entire 10 digit phone number, not prefixed by 1.
TeleNav GPS Navigator Encountered An Error
TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to
an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.
TeleNav GPS Navigator Not Available
If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator
server outage.
Trial Expired
The trial period for your account has expired. Order TeleNav GPS Navigator by visiting by calling TeleNav GPS
Navigator Customer Support at 1-888-353-6284.
Unable to generate a route
TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a
temporary error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map
data in the area around the destination.
Unable to login
Someone may be fraudulently using your account. Change your PIN (see page 39 ) and attempt to log in again.
Your account has expired
You do not have a valid TeleNav GPS Navigator account. Order TeleNav GPS Navigator by calling TeleNav GPS
Navigator Customer Support at 1-888-353-6284.
19. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Directory content from the TeleNav GPS
Navigator servers using the data communication features of your phone. These services are different from your
cellular airtime. To order a data plan from your carrier, please contact their customer support directly:
Sprint PCS: 1-800-777-4681 (1-800-SPRINT 1)
Verizon Wireless: 1-800-922-0204