Telenav Scout v1.2 for Windows for T-Mobile - Manual (Page 65)

Scout not available
If you get an advisory message that Scout is not available, exit the application and then re-launch it. If the problem
recurs, it may be due to a temporary server outage.
Unable to generate a route
Scout could not generate a route between the two endpoints of the route. This may be a temporary error if you have a
weak GPS signal when establishing the origin, but may be due to errors in the map data in the area around the
destination.
20. FAQs
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Nearby content from the Scout servers using the data
communication features of your device. These services are different from your cellular airtime. To order a data plan,
please contact your wireless carrier.
How long after I apply for the data service until I can use my Scout app?
With data, you should be able to start using the Scout application right after it has been downloaded.
How many devices can I install Scout on with my account?
You can only use Scout on one device at a time. To access Scout on different devices, simply install the app and then
log in with your Scout phone number and verification code.
Why do I get the “GPS Location Settings” prompt when I first launch the application?
You need to turn on the Location settings so your GPS location can be detected, and for features such as navigation to
work within Scout. You will get a prompt message when you first launch the application with instructions on where to
change the Location settings. You must choose “Exit” and manually change the Location settings.
Does Scout use up my voice plan minutes?
Scout uses data to provide its navigation functions. Using data does not use any of your voice minutes. However, if you
call a business from within the Scout app, you will be incurring voice minutes.
How do I control the backlighting?
The backlight can be controlled from within Scout’s Extras menu >> Settings >> Navigation >> Backlight menu.
How accurate is the GPS?
GPS accuracy can range from 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate to
less than 50 meters (approx. 164 ft).
What are ideal conditions for GPS navigation?
Ideally, a device with a GPS receiver needs a clear view of the sky, starting from about five to ten degrees above the
horizon. Solid or massive obstructions can reduce accuracy or block GPS signals, and may cause extended initialization
time (time to first GPS fix). Common obstructions include tall buildings, covered parking lots, tunnels, trees, and terrain
features.
If you are parked in a covered parking lot or near a tall building, it is recommended that you move to an open area and
then begin to use Scout.
Why does GPS not work near buildings and other tall objects?
Your device requires signals from GPS satellites in order to work, so it needs a clear view of the sky. Dense materials
(such as concrete, rock, steel, heavy wood), tall buildings, terrain features (like mountains, ridges, and cliffs), and large
trees can block or degrade GPS signals and may make it impossible to determine your location.
GPS satellites are not always immediately overhead and could be anywhere in the skies at any time, even low on the
horizon; however, there are enough satellites in orbit so that four or more will be view of your device if not blocked by
large objects, terrain, or dense materials.
© 2013 Telenav, Inc. Page 65 of 70