Telenav Scout v1.4 for Android - Manual (Page 70)

© 2013 Telenav, Inc. Page 70 of 75
20. Error Conditions
Account cancelled
Your Scout account has been cancelled. Contact Telenav Customer Support at
1-888-353-6284.
Account not found
You do not have a valid Scout account. Contact Telenav Customer Support at 1-888-353-6284.
GPS signal weak, Cannot get GPS signal, or No GPS data
Move to an area where your device has a clearer view of the sky and can still connect with your device. Please note that
some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your device should
announce when you have adequate GPS signal again.
Network signal weak
If the carrier network signal is weak, move to an area where reception is better and try the function that requires network
access again.
Scout encountered an error
Scout is having technical problems with the specific request that you made. This can be due to an address that it cannot
find, or mapping data that does not allow routing from where you are to where you want to go. In this case, try to use a
nearby address.
Scout not available
If you get an advisory message that Scout is not available, exit the application and then re-launch it. If the problem
recurs, it may be due to a temporary server outage.
Unable to generate a route
Scout could not generate a route between the two endpoints of the route. This may be a temporary error if you have a
weak GPS signal when establishing the origin, but may be due to errors in the map data in the area around the
destination.
Your account has expired
You do not have a valid Scout account. Order Scout by calling Telenav Customer Support at 1-888-353-6284.
21. FAQ’s
Why do I need the carrier’s data service?
The data plan allows you to access nationwide routes, maps, and Nearby content from the Scout servers using the data
communication features of your device. These services are different from your cellular airtime. To order a data plan,
please contact your wireless carrier.
How long after I apply for the data service until I can use my Scout system?
With data, you should be able to start using the Scout application right after it has been downloaded.
Why do I get the “GPS Location Settings” prompt when I first launch the application?
You need to turn on the Location settings so your GPS location can be detected, and for features such as navigation to
work within Scout. You will get a prompt message when you first launch the application with instructions on where to
change the Location settings. You must choose “Exit” and manually change the Location settings.