Avaya 15-601076 - Manual (Page 14)

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15-601076 Issue 06a (16 July 2009) IP Office
2. Call Handling
2.1 Answering a Call
When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears next to the associated Call
Appearance key.
To answer an incoming call:
Do one of the following:
· If you are not active on another call, answer the call using your handset, headset or speakerphone (see
Speakerphone ).
or
· If you are active on a call, place the active call on hold (see Hold ), and then answer the incoming call by selecting
the Call Appearance key.
Note
· If the Call Appearance for the ringing call is not displayed on the current screen page, press EXIT to return to
the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding
Call Appearance key.
or
· If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for example "Sales
". Press
Sales to answer the call.
Note
· To redirect an incoming call, press DROP to redirect the call to Forward on No Answer, if set, or voicemail, if
available.
To answer calls at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
· *30 to answer a call ringing anywhere.
· *31 to answer a call within your group.
· *32*201# to answer the call for a particular extension, in this example 201.
The default ringing cadences are:
· Internal calls - single ring cadence
· External calls - double ring cadence.
These can be changed by your system administrator.
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