Getting help when things go wrong, Is there a problem with your printout? continued – HP Deskjet 842c Printer User Manual
Page 48
41
Getting Help When Things Go Wrong
4
Print quality is poor.
(continued)
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 26.
You may have the incorrect
“Image” setting in the
Color
panel of the
dialog box.
Click the
Revert to Defaults
button in the
Color
panel of the
dialog box. See
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the
HP DeskJet 800
Series Utility
located in the Utilities folder in
your hard drive’s main directory. Click the
Calibrate
panel, then click the
Align
button.
See “HP DeskJet Utility Window” on page 24.
Banners aren’t
printing correctly.
You may have forgotten to
raise the OUT tray.
Make sure that the OUT tray is up.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
Make sure you selected the paper size U.S.
Letter Banner or A4 Banner on the Page Setup
dialog box. See “Page Setup - Controlling
Page Layout” on page 6.
Binding margin appears in
the wrong place when
trying to do Two-Sided
Printing.
You may have selected the
wrong paper orientation.
• Make sure you have selected the correct
Binding
option in the
Layout
panel of the
dialog box. See “Layout” on page 9.
Is there a problem with your printout? continued
What is the problem?
Possible cause
To solve the problem…