HP ProBook 6445b Notebook-PC - Manual (Page 75)

A movie stops, skips, or plays erratically
● Check to be sure the disc is not scratched or damaged.
● Clean the disc.
● Conserve system resources by trying the following suggestions:
◦ Log off the Internet.
◦ Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Properties > Settings.
2. Set Color quality to Medium (16 bit), if this setting is not already selected.
◦ Disconnect external devices, such as a printer, scanner, camera, or handheld device.
A movie is not visible on an external display
1. If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and select Properties > Settings.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, select Start > Help and
Support.
The process of burning a disc does not begin, or it stops before completion
● Be sure that all other programs are closed.
● Turn off Standby and Hibernation.
● Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
● Be sure that the disc is inserted properly.
● Select a slower write speed and try again.
● If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A device driver must be reinstalled
Obtaining the latest HP device drivers
Follow either of the following procedures to obtain HP device drivers.
Optical drive (select models only) 65