HP DesignJet 500 - Manual (Page 152)

Media & Ink Introduction Front-Panel Other Index Solutions
The Front-Panel Setup Menus Consumable Menus Internal Prints Navigation
Message
Descriptions
Printer
Options
Consumable in Warranty
If you have performed the:
Action message.
Looked up the status codes, and performed the
procedures described there.
and it has not corrected the error and your consumable
is still IN WARRANTY, here is what to do:
Make a note of the whole status code and contact your
HP representative. To check if it is in warranty, refer to
Printhead Statistics .
For detailed warranty information refer to the
HP Designjet 5000 series legal information Document
which came with your printer.