Getting more information, Contacting support, Getting more information contacting support – HP USB 2.0 2005pr Port Replicator User Manual
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Getting more information
●
For comprehensive information about your HP computer, as well as governmental agency and
safety information about the use of your computer, access Help and Support by clicking Start,
and then clicking Help and Support.
●
The HP Web site (
) provides product news and software updates.
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you may need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
call or e-mail:
●
Model name and number for the computer and port replicator
●
Serial numbers for the computer and port replicator
●
Dates when the computer and port replicator were purchased
●
Conditions under which the problem occurred
●
Error messages that have been displayed
●
Hardware configuration of the computer
●
Hardware and software you are using
●
The manufacturer and model of components connected to the computer and port replicator
●
Configuration settings, including contents of the system files
●
The serial number for the port replicator and other information can be found on the service label
located on the bottom of the port replicator
To contact support using your HP computer, click Start, click Help and Support, and then click
Contact support to start a chat session with a support specialist. For U.S. support, go to
. For worldwide support, go to
Here you can:
●
Chat online with an HP technician.
NOTE:
When support chat is not available in a particular language, it is available in English.
●
E-mail support.
●
Find support telephone numbers.
●
Locate an HP service center.
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Chapter 4 Troubleshooting