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Contents 5
Internal USB functionality................................................................................................................ 69
Diagnostic tools ...................................................................................................................................... 69
HP Insight Diagnostics.................................................................................................................... 69
HP Insight Diagnostics survey functionality ........................................................................................ 70
Integrated Management Log ........................................................................................................... 70
Array Diagnostic Utility .................................................................................................................. 70
Remote support and analysis tools ............................................................................................................. 71
HP Instant Support Enterprise Edition................................................................................................ 71
Web-Based Enterprise Service......................................................................................................... 71
Open Services Event Manager ........................................................................................................ 71
Keeping the system current ....................................................................................................................... 71
Drivers ......................................................................................................................................... 71
ProLiant Support Packs ................................................................................................................... 72
Operating system version support .................................................................................................... 72
System Online ROM flash component utility ...................................................................................... 72
Change control and proactive notification ........................................................................................ 72
Care Pack .................................................................................................................................... 72
Troubleshooting .......................................................................................................................... 73
Troubleshooting resources ........................................................................................................................ 73
Pre-diagnostic steps ................................................................................................................................. 73
Important safety information............................................................................................................ 73
Symptom information ..................................................................................................................... 75
Prepare the server for diagnosis ...................................................................................................... 76
Loose connections ................................................................................................................................... 76
Service notifications................................................................................................................................. 77
Troubleshooting flowcharts ....................................................................................................................... 77
Start diagnosis flowchart ................................................................................................................ 77
General diagnosis flowchart ........................................................................................................... 78
Server power-on problems flowchart ................................................................................................ 80
POST problems flowchart ............................................................................................................... 83
OS boot problems flowchart ........................................................................................................... 84
Server fault indications flowchart ..................................................................................................... 86
POST error messages and beep codes ....................................................................................................... 88
System battery............................................................................................................................ 89
Regulatory compliance notices ..................................................................................................... 90
Regulatory compliance identification numbers ............................................................................................. 90
Federal Communications Commission notice............................................................................................... 90
FCC rating label............................................................................................................................ 90
Class A equipment......................................................................................................................... 90
Class B equipment ......................................................................................................................... 90
Declaration of conformity for products marked with the FCC logo, United States only....................................... 91
Modifications.......................................................................................................................................... 91
Cables................................................................................................................................................... 91
Canadian notice (Avis Canadien).............................................................................................................. 92
European Union regulatory notice ............................................................................................................. 92
Disposal of waste equipment by users in private households in the European Union......................................... 93
Japanese notice ...................................................................................................................................... 93
BSMI notice ............................................................................................................................................ 93
Korean notice ......................................................................................................................................... 94
Laser compliance .................................................................................................................................... 94
Battery replacement notice........................................................................................................................ 94
