HP Data Protector V6.1x Software - Manual (Page 74)

The restoring - Mount Request Pending status
Problem
When performing an import from backup session, the status Restoring - Mount Request
Pending is displayed on the Granular Recovery Import Job Status page.
Action
1. Open the Data Protector GUI (Data Protector Manager).
2. In the Monitor context, check for any mount requests. Confirm the mount requests
and restart the backup session.
3. Once the backup session is finished, perform an import from backup session
again.
Subfolders are not recovered to original location
Problem
On Microsoft SharePoint Server system 2010, when recovering a folder with
subfolders the parent folder is recovered but its subfolders are not.
Action
After you delete a folder, Microsoft SharePoint Server places this folder in the Site
Collection Recycle bin. To recover your folder and its subfolders to original location
using Granular Recovery Extension:
1. In the Site Collection Recycle bin, select the folder and click Delete Selection.
2. Perform a recovery session of your folder again.
Troubleshooting 74