HP Insight Control - Manual (Page 15)

4 HP support and contact information
Online resources
•
For more information and to obtain the latest updates, see the Insight Control website at http://
www.hp.com/go/insightcontrol .
•
For more information about specific how-to procedures, troubleshooting information, and frequently
asked questions, see the Knowledge Base at
http://www.hp.com/go/insightdeploy/kb .
•
For more information about problem-solving ideas from other IT professionals, see the IT Resource Center
(ITRC) User Forum at
http://forums.itrc.hp.com/ . Select Management Software and System
Tools
→ProLiant Deployment & Provisioning.
•
For more information and resources about the Altiris Deployment Solution, see the Symantec website
at
http://www.altiris.com/ .
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP U.S. service locator webpage at http://www.hp.com/service_locator .
•
In other locations, see the Contact HP worldwide webpage at
http://welcome.hp.com/country/us/en/wwcontact.html .
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage at
http://welcome.hp.com/country/us/en/contact_us.html . To contact HP by phone: Call 1-800-HP-INVENT
(1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality
improvement, calls may be recorded or monitored. For U.S. customers, say "Insight Manager" when
prompted for the product name.
•
In other locations, see the Contact HP worldwide webpage at
http://welcome.hp.com/country/us/en/wwcontact.html .
HP Software Technical Support and Update Service
HP offers a number of software support services, many of which are provided to our customers at no additional
charge.
•
Software Technical Support and Update Service Insight Control suites and select Insight software
products include one year of 24 x 7 HP Software Technical Support and Update Service. This service
provides access to HP technical resources for assistance in resolving software implementation or
operations problems. The service also provides access to software updates and reference manuals
either in electronic form or on physical media as they are made available from HP. (Customers who
purchase an electronic license to use are eligible for electronic updates only.) With this service, Insight
Control and Insight software customers will benefit from expedited problem resolution as well as proactive
notification and delivery of software updates. For more information about this service, see
http://www.hp.com/services/insight .
Registration for Software Technical Support and Update Service:
There are two methods for registering:
•
If you received a license entitlement certificate, automated registration for this service will take
place upon online redemption of the license certificate/key.
•
If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible for
telephone support and product updates.
How to Use Your Software Technical Support and Update Service:
Once registered, you will receive a service contract in the mail containing the Customer Service phone
number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical
Online resources 15