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Contents 5
HP Insight Diagnostics survey functionality ........................................................................................ 79
Integrated Management Log ........................................................................................................... 79
Remote support and analysis tools ............................................................................................................. 80
HP Insight Remote Support software ................................................................................................. 80
Keeping the system current ....................................................................................................................... 80
Drivers ......................................................................................................................................... 80
Version control .............................................................................................................................. 81
ProLiant Support Packs ................................................................................................................... 81
Operating System Version Support .................................................................................................. 81
Firmware ...................................................................................................................................... 82
HP Smart Update Manager ............................................................................................................. 82
Change control and proactive notification ........................................................................................ 82
Care Pack .................................................................................................................................... 83
Troubleshooting .......................................................................................................................... 84
Troubleshooting resources ........................................................................................................................ 84
Pre-diagnostic steps ................................................................................................................................. 84
Important safety information ............................................................................................................ 84
Symptom information ..................................................................................................................... 86
Prepare the server for diagnosis ...................................................................................................... 86
Loose connections ................................................................................................................................... 88
Service notifications ................................................................................................................................. 88
Server health LEDs ................................................................................................................................... 88
Troubleshooting flowcharts ....................................................................................................................... 88
Start diagnosis flowchart ................................................................................................................ 89
General diagnosis flowchart ........................................................................................................... 90
Server blade power-on problems flowchart ....................................................................................... 92
POST problems flowchart ............................................................................................................... 94
OS boot problems flowchart ........................................................................................................... 96
Server fault indications flowchart ..................................................................................................... 98
POST error messages and beep codes ..................................................................................................... 100
Battery replacement .................................................................................................................. 102
Regulatory compliance notices ................................................................................................... 103
Regulatory compliance identification numbers ........................................................................................... 103
Federal Communications Commission notice ............................................................................................. 103
FCC rating label .......................................................................................................................... 103
Class A equipment....................................................................................................................... 103
Class B equipment ....................................................................................................................... 103
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 104
Modifications ........................................................................................................................................ 104
Cables ................................................................................................................................................. 104
Canadian notice (Avis Canadien) ............................................................................................................ 104
European Union regulatory notice ........................................................................................................... 105
Disposal of waste equipment by users in private households in the European Union ....................................... 105
Japanese notice .................................................................................................................................... 106
BSMI notice .......................................................................................................................................... 106
Korean notice ....................................................................................................................................... 106
Chinese notice ...................................................................................................................................... 107
Laser compliance .................................................................................................................................. 107
Battery replacement notice ...................................................................................................................... 107
Taiwan battery recycling notice ............................................................................................................... 108
Power cord statement for Japan ............................................................................................................... 108
