HP Scanjet N6310 Document Flatbed Scanner - Manual (Page 4)

Scanner installation troubleshooting.........................................................................................27
Check the cables................................................................................................................28
Uninstall and reinstall the software.....................................................................................28
Scanner initialization or hardware problems.............................................................................29
Check the USB connection.................................................................................................29
Check that the scanner has power.....................................................................................30
Reset the scanner..............................................................................................................30
Test the scanner hardware.................................................................................................31
Scanner has stopped working properly..............................................................................31
Additional troubleshooting information...............................................................................31
Scanner operation problems....................................................................................................32
Scanner will not turn on......................................................................................................32
Scanner lamp stays on.......................................................................................................32
Scanner does not start scan right away.............................................................................32
Scanner is scanning items very slowly...............................................................................33
Custom scan shortcut names do not display correctly on the LCD....................................33
Vertical white stripes appear on the printed page..............................................................33
Scan files are too large.......................................................................................................33
The bottom of the image is cut off when scanning from the scanner glass........................34
Issues with scanning documents or text (OCR).................................................................34
Buttons do not work..................................................................................................................34
Buttons do not work............................................................................................................34
An unexpected program opens when a button is pressed.................................................35
Wrong shortcut is used when the Scan button is pressed..................................................35
Automatic document feeder (ADF) problems...........................................................................36
Scanned image is fuzzy......................................................................................................36
Scanned images contain streaks or scratches...................................................................37
Scanner scans only one side of a double-sided page........................................................37
Scanned pages are out of order at the scan destination....................................................37
Scanned pages are missing at the scan destination..........................................................37
The image is completely black or completely white............................................................37
Scanned images are not straight........................................................................................38
Clear a jam from the automatic document feeder (ADF)....................................................38
Automatic document feeder (ADF) does not feed paper....................................................40
The bottom of the scanned image is cut off........................................................................40
Slides, negatives, and TMA issues...........................................................................................40
The image cannot be enlarged...........................................................................................40
Incorrect colors print, or the image is too light or dark........................................................41
The scanned images are dark............................................................................................41
The TMA does not work at all.............................................................................................41
No light or only dim light is visible in the TMA after selecting a slides or negatives
scanning shortcut...............................................................................................................41
Additional troubleshooting information.....................................................................................41
5 Product support
Control of the scanner buttons.................................................................................................42
Getting assistance....................................................................................................................42
Index..............................................................................................................................................44
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