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Troubleshooting, Software technical support – HP ProLiant DL380 Server User Manual

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Troubleshooting

If you experience problems with the factory-installed operating system software,
refer to the information in the following sections.

Software Technical Support

Technical support for HP preinstalled third-party software and third-party software
purchased from HP is available from the Internet or by telephone for 90 days from
the date of purchase.

Telephone support (Software Support Services) includes assistance with:

Answering installation questions (how-to, first steps, and prerequisites)

Setting up and configuring the software (how-to and first steps; excludes system
optimization, customization, and network configuration)

Interpreting system error messages

Isolating system problems to software usage problems

Obtaining SoftPaq information or updates

For more advanced technical problems, your Red Hat Enterprise Linux ES 3
subscription includes comprehensive HP Customer Support software services and
includes the following features:

Three incidents and resolutions per server for one year

Phone-based support with 9-to-5 service coverage hours in your local time zone

Two-hour guaranteed response time

Additional services such as Start-up and Installation Services can be purchased for an
additional fee. For information on service upgrades, refer to

http://www.hp.com/hps

.

Free online resources are available for obtaining services and information on your
product. Refer to

http://www.hp.com/support

.

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HP Factory-Installed Operating System Software for Red Hat Enterprise Linux ES 3 User Guide

HP CONFIDENTIAL

Writer: Michele Richardson File Name: 216361-005.doc

Codename: CTO Software Part Number: 216361-005 Last Saved On: 3/10/04 9:04 AM

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