Brother PT-9800PCN - Manual (Page 29)

Troubleshooting
24
6
General problems
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CD-ROM is inserted, but does not start automatically
6
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute Setup.exe in the root directory of the CD-ROM.
My computer can not find the printer/print server
I can not make a necessary connection to the printer/print server.
My printer/print server does not appear in the window of BRAdmin Light
6
„ For Windows
®
The Firewall setting on your computer may be rejecting the necessary network connection. In this case,
you will need to disable the Firewall on your computer and re-install the drivers.
Windows
®
XP SP2/SP3 users:
6
a
Click the Start button, Settings, and then Control Panel.
b Double click Windows Firewall.
c Click the General tab. Verify that Off (not recommended) is chosen.
d
Click OK.
Windows
®
XP SP1 users:
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a
Locate the “Windows” key on your keyboard. These are the keys with the Windows logo on it.
b
Press the “Windows” key plus the “E” key to open My Computer.
c
On the left, right click My Network Places, click Properties, then right click Local Area Connection
and click Properties.
d Click the Advanced tab. Under Internet Connection Firewall, verify that the box next to Protect
my computer... is unchecked. If the box is chosen, click the box to remove the check. Then, click OK.
e Once your firewall is disabled, try reinstalling the Brother software package. For instructions on how
to install from the CD-ROM, use the User’s Guide we have provided with the printer.
f
If the installation completed successfully, the Firewall on your computer was rejecting the necessary
network connection. In this case, you will need to disable the Firewall on your computer whenever
you install the network drivers.
Note
After the Brother software package is installed, re-enable your Firewall.