Brother RJ-4040 User Manual

Page 19

Troubleshooting

Did your previous printing job
fail?



If the failed print job is still in your computer’s print queue, delete it.



Double-click the printer icon in the following folder and then choose
Cancel All Documents in the Printer menu:

(Windows

XP)

Start and Printers and Faxes.

(Windows Vista

)

, Control Panel, Hardware and Sound and then Printers.

(Windows

, Control Panel, Hardware and Sound, Devices and Printers and then

Printers and Faxes.

Are you connecting the Brother
printer to the network
wirelessly?



Print the Printer settings. (For how to print, see Printing the Printer Set-up
Information uu page 10.)



See The Brother printer is not found on the network during the RJ-4040
installation. uu page 14.

I have checked and tried all of
above, however the Brother
printer does not print. Is there
anything else I can do?

Uninstall the RJ-4040 installer and reinstall it.

I'm using security software.

Question

Solution

Did you choose to accept the
security alert dialog during the
standard installation or
BRAdmin Light installation or
when using the printing
features?

If you did not choose to accept the security alert dialog, the firewall function of your
security software may be rejecting access. Some security software might block
access without showing a security alert dialog. To allow access, see the instructions
of your security software or ask the manufacturer.

I want to know the necessary
port number for the security
software settings.

The following port numbers are used for Brother network features:



BRAdmin Light i Port number 161 / Protocol UDP

For details on how to open the port, see the instructions of the security software or
ask the manufacturer.

The Brother printer cannot print via the wireless network.
The Brother printer is not found on the network even after successful installation. (continued)

Question

Solution