Brother PT-H500 - Manual (Page 5)

5
You are responsible for the cost of shipping, packing product, and insurance (if
you desire). You are also responsible for loss or damage to the machine in
shipping.
What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable
and Accessory Items is covered by this warranty and if you first reported the problem to
Brother or an Authorized Service Center within the applicable warranty period, Brother
or its Authorized Service Center will repair or replace the Machine and/or
accompanying Consumable and Accessory Items at no charge to you for parts or labor.
The decision as to whether to repair or replace the Machine and/or accompanying
Consumable and Accessory Items is made by Brother in its sole discretion.
Brother reserves the right to supply a refurbished or remanufactured replacement
Machine and/or accompanying Consumable and Accessory Items and use refurbished
parts provided such replacement products conform to the manufacturer's specifications
for new product/parts.
The repaired or replacement Machine and/or accompanying Consumable and
Accessory Items will be returned to you freight prepaid or made available for you to
pick up at a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not
covered by this warranty (either stage), you will be charged for shipping the Machine
and/or accompanying Consumable and Accessory Items back to you and charged for
any service and/or replacement parts/products at Brother's then current published
rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this
warranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the
Machine to an Authorized Service Center, the Authorized Service Center will provide
you with a replacement Machine after receiving one from Brother. If you are dealing
directly with Brother, Brother will send to you a replacement Machine with the
understanding that you will, after receipt of the replacement Machine, supply the
required proof of purchase information, together with the Machine that Brother agreed
to replace. You are then expected to pack the Machine that Brother agreed to replace
in the package from the replacement Machine and return it to Brother using the pre-
paid freight bill supplied by Brother in accordance with the instructions provided by
Brother. Since you will be in possession of two machines, Brother will require that you
provide a valid major credit card number. Brother will issue a hold against the credit
card account number that you provide until Brother receives your original Product and
determines that your original Product is entitled to warranty coverage. Your credit card
will be charged up to the cost of a new Product only if: (i) you do not return your original
Product to Brother within five (5) business days; (ii) the problems with your original
Product are not covered by the limited warranty; (iii) the proper packaging instructions
are not followed and has caused damage to the product; or (iv) the warranty period on
your original Product has expired or has not been sufficiently validated with a copy of
the proof of purchase (bill of sale). The replacement Machine you receive (even if
refurbished or remanufactured) will be covered by the balance of the limited warranty
period remaining on the original Product, plus an additional thirty (30) days. You will
keep the replacement Machine that is sent to you and your original Machine shall
become the property of Brother. Retain your original Accessory Items and a copy
of the return freight bill, signed by the courier.