Ouellet OWC-R - Manual (Page 24)

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7. Warranty
Subject to provisions stipulated in the Consumer Protection Act’s legal requirements respecting the quality and
durability of goods:
Ouellet Canada Inc. guarantees its OWC-R heating cables and its heated floor systems for
a period of 20 years from the date of purchase against any manufacturing defect or malfunction.
Limitations and exclusions
The above mentioned guarantees are limited to the reimbursement of the original purchase cost or replacement
of the heating cables and/or defective thermostat (hereinafter called equipment) excluding any other part and
also excluding any cost or any expense relating to connection, removal or installation of aforesaid equipment,
including all workmanship costs. The buyer may choose between the reimbursement of the original purchase
cost and the replacement of defective equipment, subject to the aforementioned restrictions. This warranty is
provided to the original buyer of the equipment as well as subsequent owners of the building where the equip-
ment was installed.
Warranty terms
The above mentioned warranties are subject to the following conditions:
i. The buyer must provide the original purchase invoice for the defective equipment, to
Ouellet Canada Inc.
or to one of their authorized dealer;
ii. The buyer must report promptly in writing to Ouellet Canada Inc. any malfunction of equipment covered by
the present warranties, in a reasonable time frame, from the time the malfunction occurred or the malfunction
was brought to their knowledge thereby enabling Ouellet Canada Inc.’s representatives enough time to verify
the defective equipment, if need be;
iii. Equipment covered under the present warranties must be installed in compliance with Ouellet Canada Inc.’s
instructions;
iv. Equipment covered under the present warranties must be used under normal conditions of use and be
maintained on a regular basis from the date of purchase.
Name and address of the person providing the present warranties:
Ouellet Canada inc.
180, 3
e Avenue
L’Islet (Québec) G0R 2C0 CANADA
Telephone: 1 800 463-7043 or 418 247-3947
Fax: 1 800 662-7801 or 418 247-7801
[email protected]
www.ouellet.com
Rev. 1, March 2012