AT&T E5913B - Manual (Page 53)

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Appendix
Troubleshooting
c. Selecting channels 4 through 10 for your router (refer
to your router’s user manual for more information).
• Other electronic products can cause interference to your
cordless phone. Try installing your phone as far away
from the following electronic devices as possible: wireless
routers, radios, radio towers, pager towers, cell phones,
intercoms, room monitors, televisions, personal comput-
ers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your
phone. It is normal to experience static on your phone
while the microwave oven is operating. Do not install this
phone in the same outlet or near a microwave oven.
• If your phone is plugged in with a modem or a surge pro-
tector, plug the phone (or modem/surge protector) into
a different location. If this solves the problem, re-locate
your phone or modem farther apart from one another, or
use a different surge protector.
• Relocate your phone to a higher location. The phone will
likely have better reception when not installed in a low
area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• If you subscribe to DSL service and if you hear noise dur-
ing conversations and/or your caller ID features are not
functioning properly, install a DSL filter to the telephone
line between the telephone base and the telephone line
jack. Contact your DSL provider to obtain a DSL filter.
I hear other
calls while using
my phone • Disconnect the telephone base from the telephone jack,
and plug in a different telephone. If you still hear other
calls, the problem is probably in your wiring or local ser-
vice. Call your local telephone company.
I hear noise in the
cordless handset,
and none of the keys
or buttons work
• Make sure the power cord is plugged in securely.