Thermo Fisher Scientific Alpha Link 600 Communications Software - Manual (Page 23)

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5 G E N E R AL I N F OR M AT I O N
5.1 Warranty
This transmitter is supplied with a one-year warranty against significant deviations in
material and workmanship from date of purchase and a six-month warranty for probe.
Each instrument will have a warranty card with a specific serial number. The warranty
card must be endorsed by the Authorized Distributor at the point of sale.
If repair or adjustment is necessary and has not been the result of abuse or misuse
within the designated period, please return – freight pre-paid – and correction will be
made without charge. Thermo Scientific/ Eutech will determine if the product problem is
due to deviations or customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
• Improper or inadequate maintenance by customer
• Unauthorized modification or misuse
• Operation outside of the environment specifications of the products
5.2 Return of Goods
Authorization must be obtained from our Customer Service Department or authorized
distributor before returning items for any reason. A “Return Goods Authorization” (RGA)
form is available through our authorized distributor. Please include data regarding the
reason the items are to be returned. For your protection, items must be carefully packed
to prevent damage in shipment and insured against possible damage or loss. Thermo
Scientific will not be responsible for damage resulting from careless or insufficient
packing. A restocking charge will be made on all unauthorized returns.
NOTE: Thermo Scientific reserves the right to make improvements in design,
construction, and appearance of products without notice.