COSA Xentaur Xentaur XDT - Manual (Page 5)

XDT User’s Manual
iv
Warranty
This instrument is warranted to be free from defects in workmanship and materials. Liability under this
warranty is limited to servicing, calibrating, and replacing any defective parts of the instrument returned to
the factory for that purpose. Fuses are specifically excluded from any liability. This warranty is effective
from the date of delivery to the original purchaser. The equipment must be determined by Xentaur to have
been defective for the warranty to be valid. This warranty applies as follows:
•
one year for electronics
• one year for mechanical failures to the sensor
• six months for calibrations
If damage is determined to have been caused by misuse or abnormal conditions of operation, the owner
will be notified and repairs will be billed at standard rates after approval.
Maintenance Policy
In cases when equipment fault is suspected, please notify your representative of the problem, be sure to
provide them with model and serial numbers. If the problem can not be resolved, then ask for a Return
Authorization Number (RAN) and shipping instructions. Issuance of an RAN does not automatically imply
that the equipment is covered by our warranty, that will be determined after we receive the equipment.
Pack the equipment in a suitable box with sufficient padding, include the RAN number on your paperwork,
and send the equipment, prepaid, to the designated address. Equipment returned without an RAN, or with
reversed shipping or import/export charges, will not be accepted
If the warranty has expired, or the damage is due to improper use or exposure of the equipment; then the
repair facility will provide an estimate and wait for approval before commencing repairs.
For your convenience a Return Authorization Request Form is provided in appendix N, it must be com-
pleted and sent back to the provided destination in order to obtain a RAN.