COSA Xentaur Xentaur HDT - Manual (Page 5)

HDT User’s Manual
iv
Warranty
Xentaur instruments are warranted to be free from defects in
workmanship and materials. Liability under this warranty is lim-
ited to servicing, calibrating, and replacing any defective parts of
the instrument returned to the factory for that purpose. Fuses are
specifically excluded from any liability. This warranty is effective
from the date of delivery to the original purchaser. The equipment
must be determined by Xentaur to have been defective for the
warranty to be valid. This warranty applies as follows:
•
one year for electronics
• one year for mechanical failures to the sensor
• six months for calibrations
If damage is determined to have been caused by misuse or abnor-
mal conditions of operation, the owner will be notified and
repairs will be billed at standard rates after approval.
Maintenance Policy
In cases when equipment fault is suspected, please notify your
representative of the problem, be sure to provide them with
model and serial numbers. If the problem can not be resolved,
then ask for a Return Authorization Number (RAN) and shipping
instructions. Issuance of an RAN does not automatically imply
that the equipment is covered by our warranty, that will be deter-
mined after we receive the equipment. Pack the equipment in a
suitable box with sufficient padding, include the RAN number on
your paperwork, and send the equipment, prepaid, to the desig-
nated address. Xentaur will not accept equipment returned with-
out an RAN, or with reversed shipping or import/export charges.
If the warranty has expired, or the damage is due to improper use
or exposure of the equipment; then Xentaur will provide an esti-
mate and wait for approval before commencing repairs.
For your convenience a Return Authorization Request Form is
provided in appendix J, it must be filled out and sent back to Xen-
taur in order to obtain a RAN.