Troubleshooting, Avigilon lenel integration fails – Avigilon Lenel OnGuard Video & Event Viewer Integration User Manual
Page 14
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard
11
Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon
Te
Avigilon Lenel Integration Fails
When you run the Avigilon
Lenel
Accessory Add-on.msi
executable file the first time, the
installation fails.
•
Run the Avigilon
Lenel
Accessory Add-on.msi
executable file again.
Installation succeeds the second time.
No Video Display in the System Administration Software
When you test the Avigilon Lenel connection in the OnGuard System Administration
software, no video appears. The video display box remains blank.
The issue could be a connection problem between the camera and the Avigilon server, or
it could be a connection problem between the Avigilon server and the OnGuard software.
To resolve a connection issue between the camera and the Avigilon server, perform the
following:
•
Check if the camera is turned on.
•
Check that the camera is connected to the same network as the server.
•
See the sections about connecting and disconnecting cameras in the Avigilon
Control Center Client User Guide for other possible solutions.
To resolve a connection issue between the Avigilon server and the OnGuard software,
check the following:
•
Ensure the client computer installation is complete. See Client on page 3 for
more information.
•
Check that the Avigilon server is turned on.
•
Check that the Avigilon server is on the same network as the Lenel server.
•
Check that you are connecting to an Avigilon server that is licensed for the
integration.
•
Check that the Avigilon server’s IP address, username and password are
entered correctly in the System Administration software.