Avigilon ACC Mobile Version 1.4.0.2 for iOS - Manual (Page 19)

Troubleshooting & Support
Notification Icons
Gateways and Sites have a set of notification icons to tell you their connection status.
Gateway Notification Icons
l
— You are connected to the Gateway and all Sites are accessible.
l
— You are connected to the Gateway but the connection requires your attention. Some Sites may be
disconnected.
l
— You are disconnected from the Gateway.
Site Notification Icons
l
— You are connected and logged in to the Site.
l
— You are connected and logged in to the Site, but there may be a license issue. Contact your
System Administrator.
l
— You are disconnected from the Site.
l
— You are not logged in to the Site.
l
— You provided an incorrect username or password.
Contacting Avigilon Support
If you encounter an issue while using the app, you have the option of sending Avigilon Technical Support an
email directly from your mobile device.
NOTE: You must have email setup on your mobile device or this option is not displayed. You can choose to go
to
www.avigilon.com instead.
1. On the View screen, tap the screen once to display the menu bar.
2. Tap .
3. On the Settings screen, tap E-mail Support.
4. You will automatically be taken to the new email screen. [email protected] is automatically entered
as the recipient and ACC Mobile is entered in the subject line.
5. Enter details about your issue then tap Send.
Troubleshooting & Support 16