Elitegroup 557 - Manual (Page 71)

Check the cable connection.
Check the mouse with another application to see if there is a software incompatibility
problem.
If possible, check the mouse with another computer to see if it works. If it doesn’t operate
on a different system, the mouse might be broken.
Contacting Your Dealer
If you still have a problem after reading the preceding sections, the next step is to contact your
dealer. Your dealer can determine if the problem is something that requires the computer to be
taken to the shop. Before you call your dealer, however, prepare the following information:
How is your computer configured? Your dealer needs to know what peripheral devices you
are using.
What messages, if any, are on the screen?
What software were you running at the time?
What have you done already to try to solve the problem? If you have overlooked a step, your
dealer may be able to solve the problem over the phone.
61