Watlow Silver Series OIT - Manual (Page 2)

2 Watlow Silver Series OIT Installation Guide
0600-0069-0000 Rev D
Interface Terminal (OIT). However, if you need assistance, please call
Watlow at (507) 494-5656 between 7 a.m. and 5 p.m. Central Standard
Time (CST). Ask for an Applications Engineer. Or you may e-mail your
questions to [email protected].
For information on programming and configuring the OIT, please refer
to the Silver Series Installation and Operations Manual available from
Watlow.
Static Awareness
Do NOT remove the rear cover - doing so will void your warranty.
When the rear cover is removed the circuitry inside is exposed to
possible damage by electrostatic discharge during handling.
If Service is Required
Contact Watlow Customer Service at (507) 454-5300 for instructions on
how to return a product and how to obtain a Return Materials
Authorization (RMA) number.
Package the unit in its original packaging container or, if unavailable,
any suitable rigid container. If a substitute container is used, surround the
unit with shock absorbing material; damage in shipment is not covered
by the warranty. Include a letter with the unit describing the difficulty
and designating a contact person.
All returns will be tested to verify customer claims of noncompliance
with the product warranty. Improper return packaging, which makes
verification impossible, will void the warranty. Products passing the tests
will be returned “AS IS” to the customer.
If noncompliance is verified and is not due to customer abuse or the
other exceptions described with product warranty, Watlow will, at its
option, repair or replace the Product returned to it, freight prepaid, which
fail to comply with the foregoing warranty, provided Watlow is notified
of such noncompliance within the two-year warranty period.