Appendix – Avaya 10U100 User Manual

Page 27

Putting a Call on Hold

To put a call on System Hold:

• Press the

button on the Remote Unit once.

You hear intercom dial tone. The call is on hold. Do not hang up the Remote Unit
while the call is on hold. If you do hang up the Remote Unit, the phone will ring.
Answering the ring will reconnect you to the held call.

To Retrieve a Call from System Hold

• Hang up the Remote Unit in the cradle, or press the

button.

The call "rings back".

• Lift the Remote Unit from the cradle, or press the

button.

You are reconnected to the held call.

Transferring a Call

To transfer a call with an announcement:

• While active on the call, press the

button down once.

You hear intercom dial tone. The call is put on hold.

• Dial the 2-digit number of the extension to which you want the call transferred.

• When someone answers, announce the call. If the call is accepted, hang up. If no

one answers, press the

button and you are reconnected to the caller. Or,

hand up, and the call will ring back. (If the person who refused the transfer does

not hang up, press the

button again and you will be reconnected with

the call.)

To transfer a call with no announcement:

• While active on the call, press the

button down once.

• Dial the 2-digit number of the extension to which you want the call transferred.

• When you hear ringing, hand up the Remote Unit in the cradle, or press the

button.

If no one answers, the call will ring back (if Transfer Return is active).

talk

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talk

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appendix

E N G L I S H

b a s i c c a l l h a n d l i n g

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