DoorKing 1819 Information Phone - Manual (Page 34)

1819-065-B-4-07
Page 34
SYMPTON POSSIBLE SOLUTION(S)
Cannot get into
programming mode. •
Wrong master code entered. Start over.
•
Waiting too long between pushing buttons. Enter information quicker.
•
Keypad is not plugged into board correctly. Cable points down.
•
Memory chips are installed upside down.
System emits a long
tone and cancels
programming. • Waiting too long between pushing buttons.
• Forgetting to press * first when programming.
Preprogrammed
phone number does
not dial when CALL
button is pushed. • Reprogram CALL button to dial out (3.1.9).
Buzz or noise on the
phone line. •
Disconnect the phone line from the system and check it with a handset. If line
is noisy, problem is with the phone line and not the entry system.
• Check for any shorts to ground behind the circuit board.
•
Check for pinched wires near the door hinge.
•
Check for 16-volt power shorted to ground.
•
Check for phone line shorted to ground.
• Check that phone wires are twisted.
• Check that the proper type of phone wire was used for an outdoor and / or
underground application.
•
Check that all wires, speaker, keypad, etc. are isolated from ground.
• Check that the cabinet is properly grounded. Be sure that case ground
(terminal 3) is not used as a low voltage common.
•
Check for excessive voltage drop on 16 VAC power.
Ringing or howling
from the speaker. • Feedback improperly adjusted (2.4.3).
• Volume is set too high (2.4.1).
After dial out, dial tone
is heard on the
speaker. •
Phone line is a rotary-dial line. Have the phone company change it to a touch-
tone line.
Door strike locks on. •
Excessive voltage-drop on 16 VAC line.
•
Using a transformer with too low VA rating.
•
Relay strike time programmed too long (3.1.3).
Door strike or gate
operator holds open. • Auto relay time zone enabled. Turn auto relay feature off or reprogram the
time zone (4.2.4).
• System was given a hold open command. Call the system and press the tone
deactivate number (4.2.2).
Entry system will not
answer when called. • Ring pin is not installed (2.4.6).
• Number of rings to answer is set to high. Reprogram (3.1.6).
• Bad phone line or insufficient ring voltage.
Rotary dial 9 will not
activate relay. •
Adjust click sensitivity (2.4.4).
Touch-tone 9 will not
activate relay. •
Re-program tone-open number to 9 (3.1.4).
•
If resident phone emits a short pulse rather than a long tone, press 9 twice in
rapid succession 99.
•
Try another phone that is known to work.
• Lower speaker volume (2.4.1) and re-adjust feedback (2.4.3).
Relay activates but
gate operator will not
open. • Re-program relay strike time for a longer period (3.1.3).
•
Check wiring to gate operator.
•
Check gate operator.
System emits a beep
every 30 seconds. • Master code switch is in the ON position.