Impulse SCMXRAIL1 - Manual (Page 9)

W A R R A N T Y
Warranty Procedures. Buyer shall notify Seller of any
products which it believes to be defective during the applicable warranty
period and which are covered by the warranty set forth above. Buyer
shall not return any products for any reason without the prior authorization
of Seller and issuance of a Return Material Authorization number. After
issuance of an RMA number, such products shall be promptly returned
by Buyer (and in no event later than thirty (30) days after the warranty
expiration date), transportation and insurance prepaid, to the Seller’s
designated facility for examination and testing. Seller shall either repair or
replace any such products found to be so defective and promptly return
such products to Buyer, transportation and insurance prepaid. Should
Seller’s examination and testing not disclose any defect covered by the
foregoing warranty, Seller shall so advise Buyer and dispose of or return
the products in accordance with Buyer’s instructions and at Buyer’s sole
expense, and Buyer shall reimburse Seller for testing expenses incurred
at Seller’s then current repair rates.
Repair Warranty. Seller warrants its repair work and/or
replacement parts for a period of ninety (90) days from receipt by Buyer
of the repaired or replaced products or for the remainder of the warranty
period for the initial delivery of such order as set forth above in paragraph
a, whichever is greater.
Critical Applications. Certain applications using Seller’s
products may involve potential risks of death, personal injury, or severe
property or environmental damage (“Critical Applications”). SELLER’S
PRODUCTS ARE NOT DESIGNED, INTENDED, AUTHORIZED, OR
WARRANTED TO BE SUITABLE FOR USE IN LIFE-SUPPORT DEVICES
OR SYSTEMS, SAFETY EQUIPMENT, NUCLEAR FACILITY APPLICATIONS
OR OTHER CRITICAL APPLICATIONS WHERE MALFUNCTION OF THE
PRODUCT CAN BE EXPECTED TO RESULT IN PERSONAL INJURY, DEATH
OR SEVERE PROPERTY DAMAGE. BUYER USES OR SELLS SUCH
PRODUCTS FOR USE IN SUCH CRITICAL APPLICATIONS AT BUYER’S
OWN RISK AND AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS
SELLER FROM ANY AND ALL DAMAGES, CLAIMS, SUITS OR EXPENSE
RESULTING FROM SUCH USE.
Static Sensitive. Seller ships all product in anit-static
packages. Seller’s Warranty as hereinabove set forth shall not cover
warranty repair, replacement, or refund on product or devices damaged
by static due to Buyer’s failure to properly ground.
All warranty and repair requests should be directed to the Dataforth
Customer Service Department at (520) 741-1404. If a product return is
required, request a Return Material Authorization (RMA) number. You should
be ready to provide the following information:
1. Complete product model number.
2. Product serial number.
3. Name, address, and telephone number of person returning product.
4. Special repair instructions.
5. Purchase order number for out-of-warranty repairs.
General. Seller warrants that its products furnished
hereunder will, at the time of delivery, be free from defects in material and
workmanship and will conform to Seller’s applicable specifications or, if
appropriate, to Buyer’s specifications accepted in writing by Seller.
SELLER’S OBLIGATION OR LIABILITY TO BUYER FOR PRODUCTS WHICH
DO NOT CONFORM TO THE ABOVE STATED WARRANTY SHALL BE
LIMITED TO SELLER, AT SELLER’S SOLE DISCRETION, EITHER
REPAIRING, REPLACING, OR REFUNDING THE PURCHASE PRICE OF THE
DEFECTIVE PRODUCT(S) PROVIDED THAT WRITTEN NOTICE OF SAID
DEFECT IS RECEIVED BY SELLER WITHIN THE TIME PERIODS SET FORTH
BELOW:
i. for all software products including licensed programs, thirty
(30) days from date of initial delivery;
ii. for all hardware products including complete systems, one
(1) year from date of initial delivery;
iii. for all special products, sixty (60) days from date of initial
delivery; and further, all products warranted hereunder for which Seller
has received timely notice of nonconformance must be returned FOB
Seller’s plant within thirty (30) days after the expiration of the warranty
periods set forth above.
The foregoing warranties shall not apply to any products which
Seller determines have, by Buyer or otherwise, been subjected to
operating and/or environmental conditions in excess of the maximum
value established therefor in the applicable specifications, or any
products that have been the subject of mishandling, misuse,
misapplication, neglect, improper testing, repair, alteration or damage.
Limitation. THE PROVISIONS OF THE FOREGOING
WARRANTIES EXTEND TO BUYER ONLY AND NOT TO BUYER’S
CUSTOMERS OR USERS OF BUYER’S PRODUCTS AND ARE IN LIEU OF
ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR
STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT-
ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT
SHALL SELLER BE LIABLE FOR INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES. Seller’s liability arising out of the produc-
tion, sale or supply of products or their use or disposition, whether based
upon warranty, contract, tort or otherwise, shall not exceed the actual
purchase price paid by Buyer for Seller’s products. Seller’s liability for any
claim of any kind shall in no case exceed the obligation or liability specified
in this Warranty.
Technical Assistance. Seller’s Warranty as hereinabove set
forth shall not be enlarged, diminished or affected by, and no obligation
or liability shall arise or grow out of, Seller’s rendering of technical advice,
facilities or service in connection with Buyer’s order of the goods
furnished hereunder.
The information provided herein is believed to be reliable; however,
DATAFORTH assumes no responsibility for inaccuracies or omissions.
DATAFORTH assumes no responsibility for the use of this information, and
all use of such information shall be entirely at the user's own risk. Application
information is intended as suggestions for possible use of the products and
The product should be carefully packaged, making sure the RMA number
appears on the outside of the package, and ship prepaid to:
Dataforth Corporation
3331 E. Hemisphere Loop
Tucson, AZ 85706 USA
Dataforth provides timely, high-quality product support. Just call 1-800-444-7644 TOLL-FREE
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not as explicit performance in a specific application. Prices and specifica-
tions are subject to change without notice. No patent rights or licenses to
any of the circuits described herein are implied or granted to any third party.
DATAFORTH does not authorize or warrant any DATAFORTH product for
use in life support devices and/or systems.
Application Support
Returns/Repair Policy