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Clear-Com AB-120 User Manual

Page 35

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Clear-Com Communication Systems

Technical Support & Repair Policy

i x

the cost of repair, the Customer may elect to return the product to the factory for an
estimate. The Customer is responsible for shipping costs both to and from the factory in the
event they choose not to accept the estimate.

v) The Customer must provide either a purchase order for the repair work, or will be required

to make an advance payment (as a debit against the Dealer's line of credit, or credit card)
prior to the repaired product being returned to the Customer.

vi) For requesting a Repair Authorization number:

(1) North and South America, Asia-Pacific, and US Military:

Hours:

0800 - 1700 Pacific Time

Days:

Monday - Friday

Tel:

+1 510 337 6600

Email:

[email protected]

(2) Europe, the Middle East and Africa:

Hours:

0800 - midnight Central European Time

Days:

Monday - Friday

Tel:

+49 40 853 999 700

Email:

[email protected]

vii) Note: Clear-Com's Limited Warranty does not cover normal wear and tear. The Customer

will be charged the full cost of the repair if their equipment has been tampered with by
non-approved personnel, or has been subject to damage through electrical failure, liquid
damage or mishandling. The Customer Service Center will provide the Customer with a
cost estimate for any such repairs prior to undertaking the work.