Hydrotech PURA Max and Max Plus 15-LBGH2-PURA, 15-LBGH2-UV-PURA Operation Manual - Manual (Page 14)

14
tRoUBLesHootING
If you are experiencing any operational or technical problems with the cooler machines and cannot
troubleshoot the problem yourself, please contact 1-800-288-1891 for technical support and please do
not return the cooler to the dealer unless you have received the RGA (Return Goods Authorization)
Number by the technical support personnel.
1. No hot water? Check power to the compressor. Check wiring, lights, breaker.
2. No cold water? Rotate the cold tank thermostat fully clockwise. Wait 3 minutes, is the compressor running?
If the compressor is not running, then check the thermostat.
3. Check the thermostat by taking an ohms reading across the electrical connectors on the thermostat. They
should read 0 ohms. If they read infinity, the thermostat is faulty. Replace the thermostat.
4. If the thermostat checks OK, but the compressor is not running either the starter or overload on the side of
the compressor have failed or have become loose. Check connections.
5. If the compressor is running and is very hot to the touch the refrigerant may have leaked out.
6. If the compressor is cool to the touch, then the compressor has failed. Replace compressor.
Things to check are power (by seeing if there’s hot water), cold thermostat (when it is fully turned clockwise),
compressor starter and overload relays, and gas leak. If you surmise a gas leak, you should find oil on one of
the welded copper lines leading to and from the compressor.
WARRANtY
Limited Warranty for the PURA ® Max and Max Plus Water treatment system
This water treatment system is warranted against defects in materials and workmanship for a period of one
(1) year from the date of purchase or rental by the original dealer, or initial lessor, but in no event longer than
twenty-four (24) months from the date of manufacture.
Provided a claim is based on a defect in materials or workmanship; and provided the claim is made within
the warranty period; and provided the user has used and maintained the equipment in accordance with the
manufacturer’s instructions, WaterGroup will replace the defective parts free of charge. If the unit is returned
to WaterGroup for repair, the purchaser shall bear the cost of freight in both directions unless the dealer and
WaterGroup agree to a different arrangement.
this warranty does not apply to damage caused by, or resulting from, shipping, accident, alteration,
misuse or abuse, unauthorized or improper installation, or to units used outside the country where
the unit was rented or purchased. the effects from chlorine corrosion, scaling and normal wear are
specifically excluded from this warranty.
WaterGroup hereby disclaims any and all implied warranties including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. The manufacturer or its agents shall not
be liable for consequential damages, whether economic or otherwise, resulting from breach of this limited
warranty or any implied warranty. Failure to follow all instructions for operation and maintenance provided
with this unit voids the warranty.
This warranty gives you specific legal rights and you may also have other rights which may vary from country
to country.
WATERGROUP INC. WATERGROUP COMPANIES INC.
Fridley, Minnesota Cambridge, Ontario
Durham, North Carolina Regina, Saskatchewan
www.watergroup.com